Angry Daughter: Mother Hit Head on Bus Window During Sharp Turn, Driver Demands 4,300 Baht Compensation Instead of Taking Her to Hospital
A woman's mother was injured when she hit her head on a bus window during a sharp turn in Ko Lanta, but the driver demanded 4,300 baht for the damage instead of seeking immediate medical care.
On May 17, 2026, Facebook user Noo Pang Pang posted seeking fairness after her mother was injured on a minibus. As her mother was preparing to get off the bus and stood up to collect her belongings, the bus made a sharp turn at that exact moment, causing her to lose balance and strike her head against the bus window, cracking it severely. Despite the injury, the bus conductor did not immediately stop the vehicle or seek medical help. Instead, the bus conductor approached and informed the mother that she would have to pay 4,300 baht for the damaged window, claiming it was the passenger's carelessness.
The mother called her daughter to report the incident, and the daughter could hear the driver saying she was negligent and must pay 4,300 baht for the broken window. The bus returned to the garage, and the daughter had to arrive to settle the damage payment before medical treatment could proceed. When the insurance representative arrived, they told the daughter that according to the bus company's regulations, they were obligated to transport her to the hospital. However, the insurance representative later requested assistance with the glass replacement cost, saying the bus company would not take responsibility and the driver would have to cover it personally. The driver asked for 2,000 baht assistance, but the daughter insisted on taking her mother to a doctor first.
The bus company designated Bang Pakong Hospital 1 as the treatment facility. Upon arrival, hospital staff asked if the bus driver or company representative would be present, and since they were not, the daughter had to provide advance payment. After X-rays revealed no fractures, the mother was diagnosed with bruising and contusions. She complained of dizziness and vomiting, describing the experience as distressing—injured on one hand and financially burdened on the other due to the bus operator's lack of proper care and prioritization of damage compensation over medical assistance.
