Volvo Issues Statement on Two Burning EX30 EVs: Batteries Charged Beyond 70% Company Recommendation
Volvo investigated two EX30 fires in Thailand and found both vehicles had batteries charged above the company's recommended 70% limit, urging owners to follow charging guidelines until replacement modules are installed beginning May 22.
Volvo Car (Thailand) Limited issued a statement on May 18 explaining two recent fire incidents involving the Volvo EX30. The company stated it has closely investigated each case and is promptly assisting affected customers with compensation. Both vehicles involved are part of an affected group experiencing high battery heat issues in the Volvo EX30 Single Motor Extended Range and Twin Motor Performance models.
Initial investigations found that the batteries were charged to levels exceeding 70%, higher than the company's recommended threshold previously communicated to affected customers. Volvo emphasizes its concern and urges all EX30 owners to strictly follow safety recommendations by limiting charges to a maximum of 70% until they receive their replacement battery modules. Adhering to these guidelines is a critical measure to prevent battery overheating while awaiting module replacement.
Volvo will begin contacting EX30 customers this week to schedule battery module replacement appointments, with services starting May 22. The service takes approximately three days and includes thorough quality checks before vehicle handover to ensure customer satisfaction and optimal vehicle performance.
