Volvo Halts EX30 EV Sales Following Fire Incidents, Commits to Replacing Batteries for All 1,668 Units
Volvo has halted EX30 sales and will replace batteries in all 1,668 sold units after fire risks were discovered when vehicles charged beyond 70% capacity, with replacements beginning May 25 at no cost.
On May 21, Prademsai Bunchuayloet, an adviser to the Prime Minister's Office, chaired a discussion at the Consumer Protection Board (CPBBB) office regarding battery issues affecting 1,668 Volvo EX30 vehicles. Representatives from Volvo Cars and affected consumers attended the meeting.
The identified problem is that vehicles cannot charge beyond 70% of battery capacity until a new battery module is installed. Charging beyond 70% poses a fire hazard risk. Thanomsakdi Santhanapredsit, Director of Technical and After-Sales Service at Volvo Cars (Thailand), confirmed the company has halted all sales of the model.
For the 1,668 already-sold units, Volvo has implemented a comprehensive replacement program. Customers can begin scheduling battery replacements from May 21, with the first vehicle replacement scheduled for May 25. The company expects to complete all replacements by August.
Compensation measures include: 1. Battery replacement at no cost within three months 2. Complimentary loaner vehicles during the replacement period to offset usage inconvenience 3. Regarding buyback requests, the company currently has no buyback policy in place, though customers seeking vehicle replacement options are encouraged to contact Volvo to discuss alternatives.
