Consumer Frustrated with 5 Million Baht Electric Vehicle: Multiple Problems Within Just 4 Months
A 5 million baht electric vehicle has spent more time in service than on the road over four months, plagued by steering failures and faulty sensors, with spare parts unavailable even in Germany.
A disgruntled consumer has posted about the ongoing problems with his 5 million baht electric vehicle, which has been plagued with issues since purchase four months ago. Electric vehicles have become a popular choice for those seeking energy efficiency and lower operating costs, available at various price points from affordable to premium. However, regardless of price, no one expects to encounter persistent problems.
One consumer recently shared his experience with a 5 million baht electric car, cautioning that "expensive doesn't always mean good!" He reports the vehicle has spent more time in the service center than on the road, plagued by numerous errors. The most frustrating issue is the lack of spare parts—even Germany doesn't have stock parts available. While the service center attempted to provide feedback, Mercedes-Benz Thailand remained silent, and the consumer complaint hotline 1250 acknowledged his complaint but nothing came of it. He concludes the 5 million baht vehicle is no different from a Chinese car.
Problems encountered in 4 months: 1. Steering wheel rack failure 2. Sensor errors triggering the emergency braking system—Mercedes-Benz Thailand suspects it may be related to the car wrap applied after purchase. The sensor proves extremely sensitive!
Additionally, there were loud rattling noises at the door panels that required repairs. The consumer shares this account to provide another perspective for those considering purchasing a new vehicle.
