Insurer Tells Stranded Woman to Tape Own Car After Crash
A Thai woman stranded after a nighttime car accident says her insurer told her to buy tape and repair the vehicle herself instead of sending roadside assistance. The representative laughed at her distress and refused to dispatch help, leaving her alone in a dark, isolated area. Her viral TikTok video has sparked public outrage and demands to identify the insurance company.
TikTok user @kkwanjiii posted a clip on November 6 showing her phone call with her car insurer after an accident left her vehicle undrivable. Instead of sending help, the agent suggested she stop at a 7-Eleven to buy tape and patch the car herself, saying it would save time and avoid sending a tow truck. When she explained there was no convenience store nearby, the agent questioned how long she had been waiting and remarked the car looked already damaged. The woman, who often drives alone at night, said she felt terrified and abandoned in the pitch-dark, isolated location. She emphasized that first-class insurance should provide peace of mind during emergencies, not leave policyholders to fend for themselves. The video went viral, drawing thousands of comments from netizens asking for the insurer's name to avoid it.
