LEPAS Thailand Launches LEPAS Care After-Sales Service Program
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LEPAS Thailand announced the launch of LEPAS Care, an all-encompassing after-sales service initiative under the slogan "Because every journey matters to you." The program aims to give customers confidence throughout vehicle ownership by bundling warranty coverage, emergency roadside assistance, parts availability, trained personnel, and a growing service network. Under LEPAS Care, buyers receive a new-vehicle warranty of eight years or 200,000 kilometres, whichever comes first, covering the car, drive motor, and high-voltage battery, plus a Lifetime Warranty Package for core EV components such as the battery, motor, and electric control system, excluding wear-and-tear items. The warranty applies to both new and existing customers according to company terms. Customers enjoy 24/7 free technical consultation, unlimited roadside assistance and towing to the nearest service centre within 100 kilometres or to a chosen destination within 35 kilometres, as well as free spare-key delivery within 20 kilometres or locksmith coordination upon request. New vehicle purchasers also receive a complimentary home charger with installation and a courtesy car if warranty repairs exceed three working days. LEPAS currently operates 40 service centres across Thailand and plans to increase that number to 50 by 2026, each staffed with service managers, foremen, technicians, and advisors, equipped with standard and specialised EV tools, and stocked with parts for maintenance, accident repair, and wear items. The company is advancing four key strategies to strengthen its long-term after-sales network, including expanding its parts warehouse and logistics system.
