No Need to Worry! GFDB Rushes to Improve App, Updates Debt Balance—Emphasizes 'Paid Amounts Don't Disappear'

The Government and State Enterprise Loan Fund for Education (GFDB) has clarified concerns circulating on social media regarding the GFDB Connect app's failure to update remaining debt balances in real-time or displaying discrepancies after borrowers make payments. These issues have raised concerns among borrowers about the accuracy of their debt information.

"GFDB confirms that it will correctly process all payment amounts and seriously address the debt balance display issues in the GFDB Connect app to restore borrower confidence as quickly as possible," the organization stated. "All payment records for every borrower have been fully and accurately recorded in the system with no data loss whatsoever."

Borrowers can verify their historical payment information through the GFDB Connect app by navigating to "Services" > "Other" > "Payment History," which displays complete transaction details that can serve as confirmation evidence.

The delayed real-time updates stem from ongoing system improvements to ensure debt calculations comply with legal standards. The comprehensive review process is necessary to cover more than 4 million borrower accounts with extensive transaction details, causing development delays and resulting in periodic app information lags.

GFDB acknowledges that debt balance information is critical for borrowers' repayment decisions. The organization apologized for the inconvenience and assured borrowers that they will not lose any legal rights or benefits as a result. However, GFDB committed to urgently addressing the issues with transparency and accountability, while continuously updating the public through official communication channels to restore borrower and public confidence as soon as possible.