Preventing Threats Without Violating Rights: True Corporation Joins Forces with Government to Combat Call and SMS Scams
True Corporation is partnering with Thai government agencies to combat escalating phone and SMS scams through network detection and data-sharing protocols that prioritize user privacy protection alongside security measures.
As phone and SMS fraud schemes grow increasingly sophisticated, True Corporation is escalating its integrated approach to combat them, covering both network-level detection and collaboration with government agencies. The company is emphasizing a crucial principle: "preventing threats must not violate rights"—maintaining a balance between security and data privacy to build sustainable digital trust.
Montri Sathaparakul, head of personal data protection at True Corporation, outlined the company's commitment to trust at a forum titled "From Detection to Protection: Thailand's Model for Combating Call and SMS Scams," organized by Thailand's telecom regulator. He stressed that modern service providers bear responsibility not just for delivering services but for safeguarding digital society through technology, regulation, and cross-sector collaboration.
Over the past year, True has worked closely with government and law enforcement agencies, processing over 70,000 data requests with strict verification procedures to ensure access is lawful, necessary, and within proper scope. This approach demonstrates that digital security requires system-wide cooperation to build lasting trust.
Clear legal frameworks—particularly laws addressing cyber crime prevention and suppression—play a vital role in strengthening collaboration between telecom providers and the state. "Clear laws enable service providers to effectively support law enforcement under proper conditions, while still respecting user rights," Sathaparakul explained.
True has shifted from reactive incident response to proactive prevention by developing network-level monitoring systems that detect suspicious behavior at the source and strengthen mechanisms to reduce fraud risks from calls and SMS scams. However, balancing cybersecurity with user rights protection remains a challenge requiring technology, regulation, and operational transparency.
In an era where data drives the digital economy, responsible data management is crucial for building long-term trust. True Corporation aims to be a Thai telecom company that not only connects people but also sets higher standards for personal data protection.
