Student Loan Fund Assures Money Not Lost During System Upgrade

The Student Loan Fund (Kor Sor Sor) has addressed concerns raised on social media regarding borrowers whose salaries were deducted for loan repayment but whose debt balances showed no reduction when checked through the Kor Sor Sor Connect application. Some worried that employer-submitted funds might not have entered the system or were lost. The fund explained that it is currently upgrading its debt payment system, temporarily causing slower-than-usual debt balance updates. The fund assured that employer-submitted funds have not been lost and borrowers will not lose any legal rights. Deputy Manager Anchali Purivitdwatana confirmed the system is undergoing payment upgrades, which may temporarily extend the time needed to reduce debt balances. All borrowers in the salary deduction program through employers will not be affected or lose any legal rights, as the system will backdate payment dates to match actual salary deduction dates. During the system update period, borrowers can verify employer payment submissions through the Kor Sor Sor Connect app by selecting Services > Backdated Payment Records, with payment information appearing within three business days of employer submission. The fund assured borrowers that deducted and submitted funds have not been lost and will process all payment updates in order while recording payment dates according to actual salary deduction dates to fully protect borrowers' legal rights. The fund apologized for the inconvenience and thanked borrowers for their cooperation during the system upgrade.