AOT AVSEC Defends Staff in Suvarnabhumi Water Bottle Dispute
The user wants a short summary of the Thai article about an incident at Suvarnabhumi Airport involving a beauty blogger and AOT AVSEC security staff. The summary must be in English, 1-2 sentences, 120-220 characters, max 240 characters. No
AOT AVSEC has clarified the drama over discarded Infull water bottles, citing hygiene reasons for not cleaning and returning them, and disclosed that staff were verbally abused with insults directed at their families. The company maintains that service was polite and in line with security measures.
The incident took place at Suvarnabhumi Airport on October 23, 2024, around 15:20 at the Level 3 domestic departure screening point in Concourse B. A beauty blogger from a popular page argued with security screening staff after officers required her to discard two bottles of water, gel, and spray carried in her carry-on bag, which violated aviation security regulations set by Airports of Thailand (AOT) and the government.
Staff politely explained the restrictions and returned one bottle so the passenger could prepare formula for her two children. However, the passenger retrieved a discarded bottle from the liquid disposal bin and demanded staff clean it so she could drink from it. Due to heavy passenger traffic, staff were unable to clean the bottle, leading the passenger to become upset and direct inappropriate verbal abuse at the officers' families. Staff calmly asked why such language was used while they were performing their duties under international security standards.
Thai Aviation Security Services Co., Ltd. (AOT AVSEC), the contracted security provider for AOT, confirmed its personnel acted in accordance with mandated security measures while providing courteous service. The company emphasizes good service standards, caution, patience, and restraint to avoid damaging the reputation of AOT and the nation. AOT AVSEC welcomes feedback to further improve security service quality and efficiency.
