Changan Issues Apology Statement After Wonderframe's Complaint; Insists on Taking Action, Dispatches Technician for Repairs, and Schedules Formal Apology Meeting
Changan Thailand apologized after singer Wonderframe complained her electric vehicle wouldn't open and the service center failed to dispatch a technician, promising repairs and a formal apology meeting.
On May 4, 2026, singer Wonderframe posted a complaint stating that her electric vehicle suddenly wouldn't open. When she contacted the service center, she was given a technician's phone number, spoke with them for hours, but the technician never showed up and claimed they couldn't help. She was told to contact a locksmith to open the car herself.
Changan Thailand has now issued a statement regarding the inconvenience experienced by Wonderframe. The company acknowledged receiving the complaint and expressed deep regret over the incident, offering a sincere apology for the inconvenience and dissatisfaction caused to their customer. The company emphasized they have not been idle, stating they immediately dispatched a service team to address and resolve Wonderframe's issue, and will coordinate to schedule a formal apology meeting.
Changan reaffirmed their commitment to prioritizing customer safety, trust, and satisfaction, pledging to take full measures to resolve the situation appropriately. The company stated they will use this incident to improve and enhance their service quality moving forward. They also thanked customers for their feedback and suggestions, which will be used to improve service and ensure maximum customer satisfaction.
