Customer Shocked to Discover Dashcam Cables Disconnected at Service Center; Playback Reveals the Truth Behind Unprofessional Behavior
A Chachoengsao service center staff deliberately disconnected a customer's dashcam cables during an electric vehicle inspection, with footage later revealing unsafe driving practices and unprofessional behavior during test drives.
On April 30, 2026, Facebook user Suriya Sudsanit posted about a disappointing experience after bringing his electric vehicle to a service center in Chachoengsao province for a mileage check and to diagnose a noise from the undercarriage. After driving approximately 100 kilometers from the service center, he discovered that both the front dashcam and interior cabin camera had their power cables completely disconnected. Upon learning of the disconnection, he reviewed the security footage and found three concerning incidents:
Incident 1: Staff members deliberately disconnected the customer's cameras while laughing and making comments as if the customer wouldn't find out.
Incident 2: During test drives, technicians failed to wear seatbelts, used mobile phones while driving, and did not properly listen to diagnose the noise problem, initially unable to identify the source.
Incident 3: Staff members used foul language inside the vehicle, including derogatory remarks and unclear references.
The vehicle underwent four test drive rounds total, with the noise issue finally identified during the fourth round when the owner was present. Previously, the customer had shown confidence in the service center, even providing refreshments to the team as they worked. However, after viewing the footage, the customer felt deeply disappointed and requested that the service center management investigate the matter and address the staff's unprofessional conduct.
