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Community

Delivery Rider Left Baffled After Customer Demands He Split the Bill with Her

A delivery rider refused a customer's demand to split the bill for a 179-baht food order, insisting she pay in full despite her claims the order had been cancelled in the system.

Delivery Rider Left Baffled After Customer Demands He Split the Bill with Her
8 May Khaosod

A delivery rider was left confused and frustrated after being told by a female customer to split the food bill with her. In the video clip posted on May 8 by the Facebook page 'Sopao – This Needs Attention,' the rider delivered an order but found himself in a heated argument. The customer claimed the system showed full payment was required, but explained she had called to ask why the restaurant status showed it was still being prepared. She questioned why there were so many orders at the restaurant and why the system indicated the food was still being prepared. The rider countered, 'How would I know how many orders the restaurant has? My job is just to wait.' The customer shot back, 'Why didn't you tell me the order was delayed? Why did you make me wait?' When the rider asked, 'What did I do wrong?' the customer responded, 'I'm explaining that this violates company policy.' The rider replied, 'Then I have to pay half the food cost?' The customer answered, 'Isn't that a company rule?' The rider firmly stated, 'No, there's no such rule about paying half, ma'am.' The customer then explained, 'This is my offer. You had already cancelled the order in the system, but you're waiting for the system to approve it, which it hasn't done yet. That's why I'm offering we split it.' The rider insisted, 'That's not okay. You need to pay the full 179 baht.' The customer continued, 'But you already cancelled it, it's just that the system hasn't processed it.' The rider argued back, 'It hasn't been cancelled yet, ma'am,' before the video ended.

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