Insurer Disputes Claim After Customer Attacks Adjuster
A Roojai Insurance customer assaulted the company's adjuster at Sai Yai Police Station after the insurer questioned details of a rear-end collision claim filed just hours after purchasing coverage, citing inconsistencies at the accident sce
Roojai Insurance released a statement on July 30, 2025, explaining the sequence of events from an incident that occurred on July 28 at Sai Yai Police Station. On July 28 at 10:18 a.m., the customer purchased a level 2+ insurance policy with immediate accident coverage, but was required to submit vehicle photos for inspection—which the customer had not yet done. At 5:54 p.m. the same day, the customer filed a claim for a rear-end collision that allegedly occurred at 5:50 p.m., and the insurer dispatched an adjuster to the scene following standard procedures.
When the adjuster arrived, the damage did not match the initial report. Notably, no debris was found at the accident site, prompting the need for further investigation. The adjuster asked the customer to go to the police station to file a report before issuing a repair authorization, but the customer refused. The adjuster then went to Sai Yai Police Station to file the daily report and was subsequently assaulted by the customer.
Roojai Insurance confirmed that its adjuster followed proper claim procedures and stated it is gathering evidence and investigating the facts to reach a fair conclusion for all parties. The company pledged to cooperate fully with relevant authorities and will continue processing the claim according to the policy terms and conditions. The insurer also reaffirmed its commitment to protecting the safety and dignity of its employees while performing their duties, and assured customers that coverage will be provided in accordance with the policy's terms and conditions.
