Where Can I File a Complaint? Shocked After Canceling Meter, Maintenance Charges Soar to 32,000 Baht Despite Zero Usage

A Facebook user has ignited heated discussion in the "Vacant Rentals - Hat Yai, Songkhla" group after sharing their experience of being charged 32,000 baht in three-phase meter maintenance fees despite having requested meter cancellation long ago and using no electricity whatsoever. The business owner explained that their shop was devastated by flooding and had remained closed for months with zero income, no residents, and no power consumption, yet received monthly bills of around 8,000 baht. After initially suspecting a system error and calling the utility company, they discovered the charges were legitimate "non-usage maintenance fees." When questioned why the meter wasn't disconnected immediately upon request instead of allowing charges to accumulate, officials only advised filing for cancellation and requesting a goodwill reduction. The owner has already paid one month's charges of 8,000 baht and now faces a debt of 32,184 baht for what they view as exploitative post-disaster practices. They question where to file complaints, whether back charges can be reduced or waived, and warn others to immediately request complete meter disconnection rather than assuming cancellation alone will stop the charges. The owner emphasizes that without proper meter removal, customers could accumulate tens of thousands in debt despite never turning on a single light.