Bangkok Bank Temporarily Suspends Services for System Upgrade
Bangkok Bank will temporarily suspend a range of services—including mobile banking, electronic channels, ATM transactions and card payments—while it upgrades its systems on Sunday, October 18, 2026, from 02:00 to 09:00. During the maintenance window, customers will be unable to conduct deposits, withdrawals, transfers or make purchases using the bank’s credit, debit and travel cards. The bank apologizes for the inconvenience and directs users to its website for more information.
Bangkok Bank announced a temporary system maintenance to enhance customer service, set for Sunday, October 18, 2026, from 02:00 to 09:00. During this window, all transaction types via the Bangkok Bank Mobile Banking app will be unavailable from 02:00 to 09:00, while other electronic channels will be down from 03:00 to 07:00. Additionally, cash deposits and withdrawals through banking agents, as well as ATM withdrawals and transfers using Bangkok Bank credit, debit and prepaid cards, will be unavailable. The bank’s credit and debit cards cannot be used for online or point‑of‑sale payments at any domestic or foreign merchant, and its travel cards cannot be used for online or EDC transactions at non‑bank retailers domestically or abroad. Incoming transfers from other banks—both local and international—to linked PromptPay numbers, as well as transfers and deposits into Bangkok Bank accounts from other banks, will also be affected. Payments to Bangkok Bank‑affiliated merchants will be suspended. The bank apologizes for the inconvenience and advises customers to visit www.bangkokbank.com or check its official communication channels for further details.
