Health Officials Inspect Clinic After Doctor Abused Kidney Patient
Health officials inspected a Bangkok clinic after a doctor allegedly verbally abused a kidney patient with threatening messages and harsh language. The investigation also uncovered issues with inadequate medication supplies and missing refe
On September 4, Dr. Thanakrit Chitrareeriyaratana, accompanied by officials from Thailand's Universal Coverage Scheme and the Department of Health Service Support, inspected a clinic in the Khlong Sam Wa area of Bangkok following reports that a doctor had verbally abused and threatened a kidney patient, including abusive phone calls and messages wishing the patient dead.
After the case was reported in media, multiple additional patient complaints were filed. Initial investigations with the National Health Security Office identified at least two significant issues with the clinic's service: first, patients not receiving referral documents for continued treatment despite previous warnings and corrections; and second, chronic patients receiving only approximately seven days of medication at a time, forcing them to return frequently and bearing additional costs and inconvenience.
A recent case involved a chronic patient providing evidence that a doctor had verbally abused and used harsh language toward her, including suggesting she might die before age 40. Dr. Thanakrit stated such language should never be used with patients, especially those with chronic conditions, as it can severely impact their mental health and erode their confidence in treatment.
Concerned about patient safety, health authorities coordinated with the Department of Health Service Support to dispatch officials to inspect the clinic using legal authority to verify standards and services. Police were also present to secure the area as complainants provided information.
Dr. Thanakrit said the clinic owner and accused doctor would be given an opportunity to clarify the allegations before formal inspection, particularly regarding the reported statements, referral procedures, and medication dispensing practices.
If the investigation finds that the clinic's services pose risks or dangers to patients, health authorities will use legal powers to resolve the issues, including potentially terminating the clinic's health insurance contract. Any contract termination would include arranging for affected patients to transfer to nearby facilities to ensure continuity of care.
