Thailand's Health Insurance Agency Investigating Fake Medical Records in App
Thailand's National Health Security Office is investigating fake medical records appearing in the Maw Prom health app after over 400 citizens reported treatments they never received, with some victims planning to file criminal complaints.
Thailand's National Health Security Office (NHSO) is investigating anomalies in the "Maw Prom" health application and its official LINE account after many citizens discovered medical treatment records and healthcare data that do not match reality, including services they never received. The Ministry of Public Health has received over 400 complaints, while around 80 victims are preparing to file formal complaints with the Central Investigation Bureau to pursue charges including violations of the Computer Crime Act, false data entry, forged medical documents, and personal data breaches.
On July 29, Prateung Phae Dit, Assistant Secretary-General of the NHSO, stated that the ministry and NHSO are jointly investigating the discrepancies. The agency will provide information related to claims submission and payment processing, as claims must pass verification checks based on service criteria and beneficiary identity confirmation. Prateung explained that performance indicators used by service units serve as management tools for individual organizations and that NHSO uses this data for budget planning purposes.
The NHSO supports the health minister's policy of returning health data to citizens so they can access, utilize, and verify the accuracy of their own information. The agency is progressively linking health rights, benefits, and partial billing history data through its LINE Official Account (@nhso), the Pao Tang app, and the Maw Prom app for public verification. Citizens who discover incorrect or unfamiliar service records can report them through the system or contact the NHSO hotline at 1330.
