Insurance Customer Assaults Claims Adjuster at Police Station

On July 29, 2026, at Saiyai police station, a man admitted to assaulting an insurance claims adjuster and apologized publicly, explaining that his anger and frustration stemmed from the adjuster's denial of his insurance claim.

The incident began when the man, identified as Mr. Wordorn (surname withheld), purchased comprehensive car insurance online around 10:00 a.m., paying the first installment of 1,900 baht with coverage effective immediately. That evening between 5:00 and 6:00 p.m., while driving, he was involved in a reversing collision with a pickup truck at a U-turn point. He called the insurance company to dispatch a claims adjuster for standard damage assessment.

When claims adjuster Mr. Pornchai (surname withheld) arrived, he photographed the damage and requested documents and driver's licenses from both parties. However, after speaking with his supervisor for approximately five minutes, the adjuster became evasive, stalling and acting suspiciously. He questioned whether the collision actually occurred and expressed skepticism about how a new policy taken out in the morning could result in an accident the same evening.

Mr. Wordorn attempted to confirm the incident was genuine and offered clear photographs of fresh damage marks, requesting to speak directly with the supervisor, but was refused. The adjuster then drove away from the scene.

Frustrated, Mr. Wordorn called the insurance company's call center, where he was advised to settle the matter with the adjuster in person. When the adjuster scheduled a meeting at Saiyai police station, Mr. Wordorn, overwhelmed by anger at what he felt was unjust denial of service, lost control and punched the adjuster upon arrival. The adjuster kicked back before police intervened and separated them. Mr. Wordorn later learned he had been charged with assault.

After the incident, Mr. Wordorn continued attempting to contact the insurance company and was instructed to email damage photographs for a 15-day inspection period. He maintains his innocence regarding insurance fraud or staging the accident, noting all damage was fresh and recent. He stated he is prepared to pay repair costs himself if the claim is ultimately denied.

Mr. Wordorn criticized the adjuster for exceeding his professional authority and causing great disappointment, especially as a long-time customer of many years. He announced he would cancel his insurance upon resolution of the matter.

Nevertheless, Mr. Wordorn acknowledged that using violence to resolve disputes is wrong and apologized for the entire incident.