Parameter Apologizes After Glass Shards Injure Customer's Mouth
Glass shards injured a customer's mouth at Parameter gelato shop in July, prompting the company to apologize and overhaul its safety protocols. The customer expressed disappointment with the initial response before the shop covered medical
Parameter has apologized after glass shards were discovered in a gelato product, injuring a customer's mouth. A young woman posted about the incident on social media on July 21, 2025, reporting that she found glass fragments in her cup while eating at the trendy gelato shop, which cut her lip and caused bleeding; she also accidentally swallowed some of the glass. The customer clarified she was not attacking the restaurant but expressed disappointment with the company's response and accountability measures.
Parameter released a statement acknowledging the accident and expressing sincere apologies, recognizing the impact on the customer's trust and confidence. The company's management and staff immediately assisted the customer, recommending medical treatment and covering all related medical expenses while monitoring her condition. After becoming aware of the social media posts, staff reached out to hear the customer's feedback and offered additional support if needed.
Parameter has reviewed and upgraded safety measures across all service stages, including glass container handling, pre-service inspections, operational standards review, and staff training to prevent similar incidents. The company stated that this incident is an important lesson that will drive improvements in customer care and safety standards. Parameter pledged to demonstrate its responsibility through continuous improvements and asked customers to trust in their commitment to ensuring confidence with every visit.
