KPI Secures Three National Awards at TCCTA 2026
KPI won three national awards at the TCCTA Contact Center Awards 2026, including a silver award for workflow and two excellence awards for contact center management. The achievement underscores the company's focus on improving customer service through staff development and technology. Managing Director Suchadai Saeng-ong said the awards reflect teamwork and pride as the company marks its 73rd year.
KPI received three awards: the organizational award The Best Workflow Contact Center of the Year (Silver) and two individual awards for Best Contact Center Manager (Excellent). These honors highlight the company's success in developing service capabilities and managing customer contact processes effectively. Suchadai Saeng-ong, Managing Director of Krungthai Panich Insurance, said customer satisfaction remains the top priority, and KPI continues to staff training and technology adoption to deliver fast, high-quality service. She added that the awards are especially meaningful as the company celebrates its 73rd anniversary, reflecting the teamwork of the KPI Contact Center and all employees.