Over 7,000 Complaints Filed Against Mo Prom Health App Data Errors
The Public Health Ministry received approximately 7,000 unique complaints about data errors in the Mo Prom health app, with most issues traced to staff procedural mistakes rather than intentional fraud. Officials say the system will be corr
On August 4, 2025, Public Health Minister Phattana Prompan held a press conference following the eighth high-level meeting of the Public Health Ministry. He reported that the meeting reviewed progress on several key initiatives, including wellness programs, community health volunteer projects, and disaster preparedness for floods and landslides across 12 health regions. All areas have been instructed to conduct drills and prepare emergency communication systems, and to coordinate closely with provincial governors and relevant agencies.
Regarding the community health volunteer program (ASP), Phattana noted that applications have closed and are currently being compiled. A significant proportion of applicants hold bachelor's degrees. He emphasized that detailed analysis is still needed to assess regional workforce needs and training capacity, with selection focusing on quality—particularly for caring for bedridden patients, vulnerable groups, mothers and children, and those with mental health issues in communities.
When asked about the Mo Prom app showing medical records that don't match reality, and public requests for official letters to protect their insurance claims, Phattana said that after verifying the facts, if any data is found to be incorrect, the ministry will take all necessary steps to ensure citizens do not lose their rights. He confirmed that the system can verify whether patients actually received treatment before the data is used to confirm benefits.
Dr. Sophon Eamsirithawon, Deputy Permanent Secretary of Public Health, reported that the ministry has received approximately 13,000 complaints both online and in writing. Upon verification, about 7,000 are unique complainants, as some individuals reported the same issue multiple times. Data has been separated and sent to regional offices and health facilities for checking, with a national-level analysis underway. A progress report will be presented at Friday's meeting.
Dr. Somruk Chungsaman, Permanent Secretary of Public Health, stated that preliminary findings show most problems stem from data entry staff misunderstanding procedures, combined with high KPI targets. Regarding cases of deliberate data falsification for financial gain or fraud, the proportion is currently small and is being investigated jointly with the National Health Security Office (NHSO). Any wrongdoing will be prosecuted immediately.
Phattana reiterated that the ministry reaffirms its policy to return health data to the public through Mo Prom, noting the system merely displays data from service units and is not the source of errors. Data corrections will be made in the user-facing interface while original records are preserved in the backend for verification. If wrongdoing is discovered, action will be taken based on facts.
When reporters asked about documents or social media posts describing a "manual for generating hospital revenue," which victims suspect relates to data recording practices, Dr. Somruk welcomed the information for investigation.
