Thailand Opens Pollution Complaint Centers Nationwide
Thailand has launched upgraded pollution complaint centers nationwide, allowing citizens to report odors, noise, wastewater and illegal dumping through multiple channels including a LINE app, hotline 1650, and regional offices.
Natural Resources and Environment Minister Suchat Chomklin has expressed concern for citizens affected by pollution and environmental problems, including odors, noise, wastewater, and illegal waste disposal. He has directed the Pollution Control Department (PCD) to upgrade its complaint system, making it more accessible to the public across both central and regional offices nationwide, while systematizing solutions under the framework of "accessibility, understanding, and scientifically-based complete resolution."
PCD Director-General Dr. Surin Vorakitdamrong announced that the department is ready to proactively address all public pollution complaints through its central office and 16 regional environmental and pollution control offices covering the entire country. This allows citizens to access services directly and monitor progress closely.
Citizens can report pollution issues via the Traffy Fondue LINE Official Account (@traffyfondue), submitting messages, photos, and location coordinates. The platform also includes a web application, and complaints can be filed through the PCD hotline 1650 or via Facebook inboxes of the PCD and regional offices.
Dr. Surin emphasized that all complaint information and complainant identities will be kept confidential, with every case tracked, investigated, and handled transparently according to scientific principles while ensuring fairness to all parties. The goal is to resolve pollution problems promptly and restore quality of life while promoting sustainable environmental management and social harmony.
