True Mobilizes Network Teams for Nan, Phayao Flood Response

True Corporation has mobilized its northern Thailand network teams to respond urgently to flooding in Nan and Phayao provinces following heavy, continuous rainfall that triggered flash flooding, particularly in Pua District of Nan Province. Water levels have risen rapidly, damaging homes and critical infrastructure. True is closely monitoring the situation and network status for both mobile and home internet services, and has established a northern command center at its Chiang Mai office to coordinate operations and deploy field teams with personnel, equipment, backup power systems, and mobile base station vehicles (COW units) from across northern Thailand to support Nan Province and maintain continuous communications for residents and emergency responders.

True is also working with the Department of Disaster Prevention and Mitigation to send emergency alert messages via Cell Broadcast to residents in Pua District, warning of sudden floods, overflow, and landslides. The alerts urge people to move valuables to higher ground and relocate vulnerable groups such as elderly residents and bedridden patients to safe areas, and to seek assistance from local agencies if evacuation becomes necessary.

For network management, True has prioritized base stations in at-risk areas, especially critical cell sites serving hospitals, command centers, public assistance centers, and essential infrastructure. The company is closely monitoring power systems, transmission systems, area access, and base station status to assess risk and promptly repair any network damage. Teams have prepared mobile base stations, temporary base stations, generators, backup power systems, field equipment, and vehicles, and are ready to dispatch repair and signal-boosting teams once it is safe to access affected areas. True is coordinating closely with the National Broadcasting and Telecommunications Commission, the Department of Disaster Prevention and Mitigation, government agencies, local government organizations, rescue units, and other relevant agencies to support communications in disaster zones, evacuation shelters, and emergency response centers. The company is prioritizing the continuity of communications through both mobile networks and home internet during the crisis so residents can contact family, seek help, and receive government alerts, while also supporting coordination among rescue teams and government officials. Field teams will follow safety guidelines from government agencies and adapt to actual site conditions to ensure rapid and safe network recovery.