Doctor Apologizes to Patient, Defends 30-Baht Healthcare Scheme
A clinic doctor apologized for verbal abuse and discrimination against patients using Thailand's 30-baht universal healthcare scheme, citing work stress while defending the program's value and pledging to improve emotional regulation.
A clinic doctor nicknamed "the hot-mouthed doctor" who was complained against for verbal abuse, threatening patients by phone, and discriminating against users of Thailand's 30-baht healthcare card—calling them "low-class patients"—has apologized and committed to self-improvement. Lieutenant Colonel Dr. Thanakriit Jitaareerat, chair of the complaints subcommittee of the National Health Security Office, released a video in which the doctor addressed the allegations.
The doctor stated that work stress occasionally affects behavior, but emphasized that all doctors treat patients with genuine intention. He affirmed that the 30-baht scheme is beneficial, noting that he and his mother both use it. He called for public confidence in Thailand's healthcare system and explained that miscommunication sometimes occurs. He acknowledged that tensions between stressed doctors and stressed patients can escalate into conflict, and offered a sincere apology, saying the incidents were unintentional and made in a spirit of care for patients' wellbeing. He pledged to accept feedback and improve himself.
The doctor's mother also appeared in the video, stating that the 30-baht scheme is excellent and that she has used it since its inception, often receiving free care. She bowed in apology on behalf of her son for inappropriate behavior toward society, asked forgiveness from the organization, and appealed to the public for compassionate guidance. The doctor concluded by committing to serious self-improvement, particularly in emotional regulation and stress management, acknowledging that personal discipline is essential.
