Influencer Frustrated by Hospital's Response to Emergency Pain
A Thai influencer criticized a hospital for dismissing his request to advance treatment for a painful jaw lump, though the facility later clarified it performed emergency drainage when he arrived with worsening symptoms before his scheduled
A prominent Thai influencer known for hosting concerts posted about a swollen lump beneath his jaw that has grown over nearly two months and causes severe pain. He said he initially saw a doctor who advised waiting and prescribed medication, with a follow-up scheduled for September, but he insisted he wanted surgery because the lump was enlarging. On July 31, experiencing intense pain, he visited the hospital before his scheduled appointment, but it was a public holiday and he was directed to a medical center. When his appointment slip showed only blood tests and a doctor visit in September—not surgery—staff told him to wait for his scheduled date. He later posted that a staff member's response of "you have to wait until your appointment" made him feel dismissed, asking why a patient in severe pain seeking re-evaluation before his scheduled date is wrong. He clarified he wasn't trying to jump the queue, just asking for a new assessment because his condition had worsened. He emphasized his post was not an attack on the hospital or all staff, noting many doctors and personnel had treated him well. Phraya Nakhon Sri Ayutthaya Hospital subsequently issued a clarification stating that the patient had been scheduled for surgery on September 2, but presented on July 31 with new symptoms of pain and redness for two days. An ear, nose, and throat specialist reassessed him, found urgent treatment was needed, and immediately performed emergency drainage to prevent infection and relieve pain. The hospital stated it prioritizes patient safety and quality care, and would review service procedures and patient guidance to ensure standards are met.
